Overview

Step-by-Step Walkthrough

Please note that this function must be performed by someone who is a GSX Administrator for your sold-to account.

Only Apple can grant the Administrator role to Service location staff. Anyone who wishes to become an Administrator must have an existing Admin or authorized individual request an invitation on the user's behalf from Apple via the applicable regional email.  For more information on adding Administrators or updating existing users to the Administrator role, please see GSX Article OP1891.  For additional information about GSX User Roles and Privileges, please see GSX Article OP492.

Verifying That GSX Users Have the Correct Role and Privileges in MyAccess

1. Log into MyAccess (myaccess.apple.com) using your GSX Apple ID and password.
   
   
   
   
   
   
2. Click on "My Team"  in the navigation at the top of the page.
   
   
   
   
   
   
3. Find the user you need to give permissions to in the list of names on the "My Team" page and click on their name.
   
   
   
   
   
   
4. The "Account Details" page for the user you clicked on will be displayed.  Click on "Global Service Exchange" to view the user's role and privileges for GSX.
   
   
   
   
   
   
5. The user's "Business Role" must be "Technician" or "Administrator".
   
   
   
   
   
   
6. If the user's "Business Role" is "Technician", they also need to have "Web Services" listed as one of their privileges under "Optional Privilege(s)".  If the user's "Business Role" is "Administrator", they already have the "Web Services" privilege included automatically as part of their role.
   
   
   
   

Changing a GSX User's Role and Optional Privileges in MyAccess

1. Log into MyAccess (myaccess.apple.com) using your GSX Apple ID and password.
   
   
   
   
   
   
2. Click on "My Team"  in the navigation at the top of the page.
   
   
   
   
   
   
3. Find the user you need to give permissions to in the list of names on the "My Team" page and click on their name.
   
   
   
   
   
   
4. The "Account Details" page for the user you clicked on will be displayed.  Click on "Global Service Exchange" to view their role and privileges for GSX.
   
   
   
   
   
   
5. Click on "Update Access" to update the user's role and privileges.
   
   
   
   
   
   
6. In the "Update Access" pane, click on the "Business role" drop-down menu in the "Access Role Information" section and select either "Technician" or "Manager".
   
   
   
   
   
   
7. Click on the "Optional Privilege(s)" drop-down menu to the right of the "Business role" field and check the "Web Services" privilege if it isn't already.
   
   
   
   
   
   
   
   
   
   
   
8. Click the "Submit" button at the bottom-right of the "Update Access" pane.
   
   
   
   
   
   
9. Another GSX Administrator within your company may need to approve the changes before they are active.